Terms of Service

Plymlink Care Ltd
Website: plymlink.co.uk

Last Updated: 27/06/2026

1. Introduction

Welcome to Plymlink Care Ltd ("Plymlink", "we", "our", or "us").

These Terms of Service govern your use of our website located at plymlink.co.uk ("Website").

By accessing or using this Website, you agree to comply with these Terms. If you do not agree, please do not use the Website.

2. About Us

Plymlink Care Ltd is a domiciliary care agency based in Plymouth, England, providing care and support services throughout Plymouth and the surrounding areas.

Registered Office:

Email:
contact@plymlink.co.uk

Company Number:
17320953


3. Website Purpose

The information on this Website is provided for general information only.

It is intended to:

  • explain our care services

  • provide contact information

  • allow enquiries

  • provide recruitment information

  • provide updates about our services

The Website does not provide medical advice or emergency care.

If you require urgent medical assistance, contact NHS 111 or call 999 in an emergency.

4. Eligibility

You may use this Website only if you are at least 18 years old or are accessing it under the supervision of a parent or guardian.

5. Accuracy of Information

We aim to keep all information accurate and up to date.

However, we do not guarantee that:

  • all information is completely accurate

  • the Website is error-free

  • all services are continuously available

Service availability may change without notice.

6. Care Services

Information provided on this Website does not create a contract for care services.

Any care package will only begin after:

  • assessment

  • agreement of care needs

  • acceptance by both parties

  • signing of the relevant care agreement

Separate contractual terms apply to the provision of care services.

7. Recruitment

If you apply for employment through this Website:

  • information submitted must be accurate

  • submitting an application does not guarantee employment

  • we reserve the right not to respond to unsuccessful applications

Successful applicants will be subject to appropriate employment checks, including DBS checks where required by law.

8. Intellectual Property

Unless otherwise stated, all Website content belongs to Plymlink Care Solutions Ltd.

This includes:

  • logos

  • text

  • graphics

  • photographs

  • documents

  • branding

  • website design

You may:

  • view pages

  • print pages for personal use

You may not:

  • copy

  • reproduce

  • distribute

  • modify

  • sell

  • republish

without our written permission.

9. Acceptable Use

You agree not to:

  • use the Website unlawfully

  • attempt to hack or interfere with the Website

  • upload viruses or malicious software

  • collect personal information from other users

  • misuse contact forms

  • attempt unauthorized access to our systems

10. Privacy

Use of this Website is also governed by our Privacy Policy.

By using this Website, you agree to the collection and use of information as described in our Privacy Policy.

11. Cookies

Our Website may use cookies to improve user experience.

You may disable cookies within your browser settings.

Further information can be found in our Cookie Policy.

12. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for:

  • their content

  • availability

  • privacy practices

  • security

Accessing third-party websites is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law, Plymlink Care Ltd shall not be liable for:

  • indirect loss

  • loss of profits

  • business interruption

  • data loss

  • reliance upon Website information

  • Website downtime

Nothing in these Terms excludes liability for:

  • death or personal injury caused by negligence

  • fraud

  • any liability that cannot legally be excluded under English law.

14. Website Availability

We aim to keep the Website available at all times.

However, we do not guarantee uninterrupted access.

We may suspend or withdraw the Website without notice for:

  • maintenance

  • upgrades

  • security

  • operational reasons

15. Security

Although we take reasonable steps to secure the Website, we cannot guarantee that it will always be free from:

  • viruses

  • cyber attacks

  • technical failures

Users are responsible for ensuring appropriate antivirus protection.

16. User Communications

If you contact us using:

  • contact forms

  • email

  • online enquiries

you agree that we may contact you regarding your enquiry.

Please do not send confidential medical information through unsecured online forms.

17. Complaints

If you have concerns regarding our Website or services, please contact us using the details provided on our Contact page.

Complaints relating to care services will be handled under our formal Complaints Policy.

18. Changes to These Terms

We may update these Terms at any time.

The latest version will always appear on this Website.

Continued use of the Website constitutes acceptance of any changes.

19. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Us

Plymlink Care Solutions Ltd

Website:
plymlink.co.uk

Email:
contact@plymlink.co.uk

Registered Address: 4 Andromeda Grove, Sherford, Plymouth, England, PL9 8GF