Privacy Policy

How we collect, use and protect your personal information

Last updated: 20 July 2026Applies to: Plymlink.co.uk

Plymlink Care Solutions Ltd ("we", "us", "our", "the Agency") is a nurse and care staffing agency based in Plymouth, Devon, supplying registered nurses, healthcare assistants and support workers to care homes and nursing homes. This policy explains how we collect and use personal information through this website, Plymlink.co.uk, and how you can contact us about it.

We are the data controller for the personal information described in this policy. Our contact details are:

Plymlink Care Solutions Ltd
Plymouth, Devon, England
Company number: 17320953
Email: contact@plymlink.co.uk

1. What information we collect

1.1 If you contact us or enquire about our services

If you fill in a contact or enquiry form (for example, as a care home enquiring about staffing), we collect the information you provide: your name, organisation, role, email address, phone number, and the content of your message.

1.2 If you apply for work with us

If you submit a job application, register your interest, or upload a CV through the website, we collect the information you provide, which may include: your name, contact details, work history and qualifications, right-to-work status, and any other information you choose to include in your CV or covering message. If you are later engaged by us, we will collect further information as part of our standard pre-employment and compliance checks (references, DBS check, NMC registration for nurses, and so on) — this is explained separately in the compliance information we provide to workers at that stage, not on this website.

1.3 Automatically, through cookies and similar technology

Like most websites, we may use cookies or similar technology to make the site work properly and to understand how it is used (for example, basic visit and page-view analytics). See our Cookie Policy for details of what we use and how to control it.

Category

Examples

Where it comes from

Enquiry / contact data

Name, organisation, email, phone, message

Contact form / email you send us

Job applicant data

Name, contact details, CV, work history, qualifications

Job application / CV upload

Technical / usage data

IP address, browser type, pages visited, approximate location

Automatically, via cookies/analytics

2. How we use your information and our legal basis

Purpose

Legal basis (UK GDPR)

Responding to your enquiry about our staffing services

Legitimate interests (responding to a business enquiry you have initiated) / taking steps toward a contract

Assessing a job application and, if suitable, taking pre-employment/compliance steps

Taking steps toward a contract with you; legal obligation, for statutory checks such as right-to-work and DBS

Keeping the website secure and understanding how it is used

Legitimate interests / consent (for non-essential cookies — see Cookie Policy)

Complying with our legal and regulatory obligations as an employment business

Legal obligation

3. Who we share your information with

We do not sell your personal information. We may share it with:

  • Care homes and nursing homes we work with, but only once you have engaged with us as a worker and only to the extent needed to arrange and confirm a placement — not as a result of simply browsing or enquiring through the website.

  • Service providers who support our IT systems, website hosting, email, or payroll, under contracts that require them to protect your information.

  • Regulators, referencing services, or authorities such as the DBS, NMC, or HMRC, where relevant to statutory checks or legal obligations.

  • A professional adviser (for example, a solicitor or accountant) where necessary.

We do not transfer personal information outside the UK unless a supplier requires this, in which case we will ensure an appropriate safeguard (such as the UK's International Data Transfer Agreement or adequacy regulations) is in place.

4. How long we keep your information

Enquiry and contact form messages are kept only as long as needed to deal with your enquiry, and are then deleted or anonymised. Job application information for candidates we do not go on to engage is kept for a limited period (typically up to 12 months) in case a suitable role arises, unless you ask us to delete it sooner. Information relating to workers we engage is kept in line with our internal Record Keeping & Retention Policy.

5. Your rights

Under UK data protection law, you have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information, in some circumstances

  • Object to, or ask us to restrict, certain processing

  • Ask for your information in a portable format, in some circumstances

  • Withdraw consent at any time, where we rely on consent (for example, for non-essential cookies)

To exercise any of these rights, contact us using the details in Section 8. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your information.

6. Cookies

Full details of the cookies used on this site, and how to manage your preferences, are set out in our Cookie Policy.

7. Changes to this policy

We may update this policy from time to time, for example if the law changes or we change how the website works. The date at the top shows when it was last updated. We encourage you to check back periodically.

8. Contact us

If you have any questions about this policy or how we handle your information, please contact us:
Email: contact@plymlink.co.uk
Post: Plymlink Care Solutions Ltd, 4 Andromeda Grove, Sherford, Plymouth, England, PL9 8GF

© 2026 Plymlink Care Solutions Ltd. Registered in England and Wales. Company number 17320953